Payments & Refunds

Last updated: June 12, 2026

1. What's free and what's paid

Free, forever: text chat in any room, creating rooms and characters, inviting friends.
Paid: voice-call minutes (credits), the Unrestricted tier, and premium features marked in the app.
During launch periods we may unlock paid features for free; this is promotional and can end at any time.

2. How payment works

Payments are processed by a PCI-compliant payment processor (major cards accepted). We never see or store your card number.
Prices are shown in USD at checkout. Your bank may apply currency conversion.
Credits are added to your account immediately after the payment is confirmed.

3. Refunds

Unused credits: refundable on request within 14 days of purchase.
Used credits: voice minutes already consumed are not refundable.
Subscriptions: cancel anytime; access runs to the end of the paid period. The current period is not refunded once it begins, except where required by law.
Something broke? If a technical failure on our side ate your credits (a call that never connected, a double charge), tell us — we restore credits or refund, no friction.

Refund requests: m@ezz.ae with your transaction reference. We respond within 3 business days.

4. Chargebacks

Please contact us before opening a dispute with your bank — almost everything is solvable faster directly. Accounts with fraudulent chargebacks are suspended.

5. Adult content and billing

Paid features apply platform-wide. Purchasing the Unrestricted tier requires the same 18+ confirmation as entering adult worlds; see the Terms.